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 Care When You Need It
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You can access care day and night.
Health Plan of
Nevada hopes you never have to receive emergency services. But if you do, and
the condition is life threatening, call 911 immediately. When it is not, we
encourage you to contact your provider or the Telephone Advice Nurse Service. If
your provider’s office is closed and the Telephone Advice Nurse suggests you
seek care from an emergency room or urgent care facility, please do so. We have
provided some general information below that may assist you when faced with this
type of situation.
Emergency
Care
Health Plan of Nevada covers emergency services
around-the-clock. You’ll take comfort in knowing you have emergency care
coverage at any emergency room, day or night. When dealing with an emergency
room condition, dial 911 or go to the nearest hospital emergency room for any
medical emergency including:
- Serious burns
- Major trauma
- Poisoning
- Serious breathing difficulties
- Heavy bleeding
- Severe chest pain
- Sudden paralysis
- Loss of consciousness
Urgent
Care
For medical conditions that require a prompt response but are
not considered an emergency, you may visit an urgent care facility. Consider
using an urgent care facility when the condition is urgent but not life
threatening or serious, such as:
- Ear infections
- Colds and other respiratory problems
- Sprains and strains
- Abdominal pain
- Vomiting and diarrhea
- Most cuts
- Most burns
- Most fractures
- Back pain
Southwest Medical Associates has three urgent care
facilities, one that’s open 24 hours. Please refer to your Provider Directory
for a complete listing of urgent care facilities, hours and
locations.
24-hour Telephone Advice Nurse
Service
Health Plan of Nevada knows that not all illnesses or
injuries require you to be seen immediately by a healthcare provider. That’s why
we have provided you with access to our Telephone Advice Nurse Service. This
service was developed to assist you with simple medical concerns and help
determine if you need to see your Primary Care Provider or visit an urgent care
facility. You can reach a Telephone Advice Nurse 24 hours a day at (702)
242-7330 or (800) 288-2264.
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